In this particular situation we where subcontracted to perform a flat panel TV installation over a fireplace.  The installation turned out not to be as straight forward as we had been told it would.  However in the end we where able to make both the contractor and consumer happy.

 "Nate – There are many times where my job is stressful and I feel as though I am babysitting providers as much as I am making customers happy. It is a pleasure to work with someone who provides an experience that leaves such a powerful impact on the customer.

Below is what R*** D*** sent me today. You and your brother should be proud of yourselves and the happiness you brought to R***. We will talk soon about going back out to set up a remote.
Best,

Andy

R*** wrote: “Nate is a miracle worker! And his brother is terrific, too. Wow, you really have found the best of the best, Andy, and thank goodness I didn't allow the Best Buy people to install this.  This turned out to be much more complicated than I had imagined, and to have people as bright and as personable as Nate and his brother is an unusual bit of good luck! 

We'll set up another visit for the remote, and it should be at Nate's convenience, because I really wouldn't want anyone else to try to explain this thing to us, but we're in no great hurry.”"